Why are the security guards and janitors at Dai Nam University so well-liked?

At Dai Nam University (DNU), there is a quiet but persistent force that contributes to creating a sense of security, warmth, and order throughout the campus: the security and janitor team.

They don't stand directly on the podium, they don't appear in speeches or award ceremonies, but they are the ones who touch students every day through very small things: a caring glance, a well-timed reminder, a timely help.

The affection that students, parents, and faculty members have for them does not come from leniency, but from a system of values that the school has deliberately built, trained, and cherished.

1. Selection based on compatibility - starting with a love for students.

The primary criterion for selecting security guards and janitors at Dai Nam University is not simply health or experience, but suitability for the educational environment.

The school places special emphasis on individuals who: love students like their own children, siblings, or family members; possess patience, composure, and avoid impulsiveness; and understand that they are working in an educational environment where every word and action has an impact…

Therefore, security and janitors at Dai Nam University do not "guard" students, but rather accompany them. They don't create a sense of distance, but rather provide a feeling of safety. They don't impose their authority, but maintain discipline through respect.

2. Thorough training to understand people, the job, and responsibilities.

One very distinctive feature at Dai Nam University is that security and janitor staff receive regular training and instruction, acting as a supporting educational force.

Every year, the school organizes intensive training sessions to help this team:

- Understanding the psychology of students of different age groups.

- Clearly differentiate how to interact with students, faculty, staff, parents, and visitors to the school.

- Identify sensitive situations in the university environment and handle them appropriately.

- Clearly aware of their role in building the school's image and brand.

- Through each training session, they not only "learn more about the job," but also gain a deeper understanding of people – enabling them to act intelligently, compassionately, and rationally.

3. Intellect, emotion, and reason go hand in hand in every small action.

At Dai Nam University, security and janitor staff adhere to a consistent principle: reason is key to maintaining discipline, compassion is essential to preserving relationships, and wisdom is crucial for appropriate and timely conduct.

They perform their duties in a flexible and unyielding manner, always putting people at the center. When needing to reprimand students, they choose a tone that is firm enough to maintain discipline, but gentle enough to make students feel respected. When students make mistakes, the goal is not simply to punish them, but to help them understand, correct their mistakes, and grow.

It is this balance of intellect, emotion, and reason that creates an environment where students do not fear security guards or avoid janitors, but instead trust, feel close to, and behave respectfully towards them. Many students regard security guards as fathers or uncles, and janitors as mothers or aunts – people who quietly observe, remind, and care for them in very ordinary ways.

This role becomes even more prominent, especially for students living in dormitories, where they spend their entire day and night within the campus. When parents are far away and unable to closely monitor their children's meals, sleep, and daily routines, the security and cleaning staff act as surrogate parents, keeping an eye on their children's every move. From reminding them of schedules and caring for them when they are sick, to providing timely assistance when situations arise, they silently fulfill the role of the adults in the family.

It is this enduring presence that gives parents peace of mind when entrusting their children to Dai Nam University – a place that not only teaches knowledge but also has responsible and kind people who ensure students are safe, trustworthy, and cared for day and night.

4. Cherished as an integral part of the Dai Nam family.

The most important factor, and the fundamental foundation for this attachment, is the appreciation shown by the school.

At Dai Nam University, security guards and janitors are not considered "support" personnel, but are clearly defined as official members, indispensable cells of the Dai Nam family.

The school shows its appreciation for them by:

- The training is serious, not just a formality.

- Listening, acknowledging, and supporting

- Treating them as part of the organizational culture, not as an outsider.

When people are respected, they will work responsibly.

- When they are considered part of the family, they will cherish and protect that home with all their heart.

5. When kindness becomes part of the educational culture.

The security guards and janitors at Dai Nam University are also brand ambassadors for Dai Nam University. They don't promote the brand through words, but through their attitude towards life, their work ethic, and their repeated acts of kindness every day.

That's how Dai Nam University spreads its image: not noisy, not ostentatious, but sustainable, humane, and trustworthy.

And it is these unsung heroes who have, are, and will continue to keep Dai Nam a school worthy of trust.